Frequently asked questions.

Q. Do you finance trailers?
No we do not finance, we refer all financing to Rock Solid Funding at 800-607-1108.
     We do not work with any other lenders. 

Q. How do I get a quote on shipping cost?
A. Contact 800-674-9890 Extension #1 to get free quote.

Q. Where do I pickup my trailer?
A. The factory pickup location is at 1100 Thompson Dr. Douglas Ga. 31535.

Q. I dont understand the concept. How does this work?
A. We sell trailers sight unseen to customers all over the country at wholesale prices. You will drive and pickup    at the factory. We have two different options. One is a stock unit trailer that you can call for today and pickup  tomorrow. The other option is to build a custom trailer designed for your needs. Custom trailers have a build time  that varies. We will give you a date for pickup at the time of your order.

Q. How do I order a trailer?
A. The order process is simple and only takes a few minutes by phone. All we need is a small credit card deposit on most orders. Note: Some custom orders may require up to 20% down paid by cashiers check.. All Deposits Are Non Refundable.

Q. Do you deliver trailers to my area?
A. Yes, we deliver nationwide. Prices flucuate $1.50 per mile is a close estimate. 
$1.50 X mileage one way. Our zip is 31535 to mapquest.

Q. Where is your store in my area?
A. We do not have stores nationwide. We Have 1 location for pickup. We will deliver the trailer for a fee.

Q. How much will it cost to deliver my trailer?
A. You can get the price yourself by using google maps. Our zip code is 31535. Mulitply the mileage x 1.50 
Example: Douglas Ga. to Knoxville Tn. is 440 miles. 440 X $1.50= $660

Q. Will my trailer look exactly like the pictures?
A. Some computer screens will vary with color shades. Always check your paperwork for typos. 

Q. I have called your phones several times and can not get through.
A. Often we experience high call volume. We return calls in order received. Please leave a message.

Q. What are your hours for ordering and for pickup?
A. Monday - Friday 9-4 eastern time.

Q. What size ball do I need?
A. 2" for single axle & 2 5/16" for tandem axles.

Q. I need a hitch installed, I need a ball. Do you install?
A. No, we do not work on tow vehicles. Please come prepared.

Q. Will my vehicle be powerful enough to tow the trailer?
A. Check your vehicle manual for weight info then see our weights tab.

Q. Can I come a day early to pickup trailer?
A. No, Do not come early. We do not pay for hotel stays.

Q. I hired a shipping company to deliver my trailer. Can they use a flatbed semi to haul my trailer?
A. No, We do not load trailers. We do not have a loading dock. Trailers must face forwards for transport.

Q. Can I change my order?
A. After your trailer goes into the weld dept. changes can not be made. $75 change fee will occur.

Q. I cant make it to pick my trailer up on time. What do i do?
A. If more then 10 days late call & payoff in full for free storage.