Below are answers to the questions we are asked most often. If you don’t see your question here, please feel free to call us at 800-674-9890.
Frequently Asked Questions
We have a strict rule due to credit card fraud. If you need to pay with a credit card you must come in person to inspect and sign off on your trailer. We will not release a trailer to a 3rd party shipper on a credit card payoff. A cashiers check or bank wire is required.
You can estimate the cost yourself by using our shipping calculator. Please note that this is only an estimate. Costs fluctuate with fuel prices, so be sure to contact a shipping company directly for an exact price and to make your shipping arrangements.
Ordering and pickup hours are between 9 a.m. and 4 p.m. Eastern time, Monday through Friday.
We do not have stores nationwide. We have one location for pickup, or you can arrange to have your trailer delivered by a third-party shipper for a fee. See Shipping Companies
No, we do not finance trailers.
The order process is simple and takes only a few minutes. After you decide from our In Stock Now, Popular Trailers or Design a Trailer page where you can select the desired upgrades or options and send yourself a free quote to review. Just give us a call when you are ready to order. On most orders, all we need is a credit card deposit. We then process a formal order and pickup date and send a purchase order to your email.
We do not ship, but we provide a list of shipping companies that will deliver your trailer to your location. Use the shipping calculator to estimate your shipping cost. Costs fluctuate with fuel prices, so be sure to contact the shipping company directly for an exact price and to make your shipping arrangements. Phone numbers are provided on the shipping calculator page
Simply check out our shipping calculator page, fill in the zip code of your destination, and you’ll get an estimate of your shipping cost. This is a close estimate only. If you want to move forward for a exact price call one of the third-party shipping companies directly. Phone numbers are provided on the shipping calculator page.
We sell trailers — sight unseen — to customers all over the country at wholesale prices. You drive to the factory and pick up your trailer there, or contact a third-party shipping company to have it delivered to you. We have two different options. One is a stock unit trailer that you can call for today and pick up tomorrow. The other option is to build a custom trailer designed to meet your needs. The build time for custom trailers varies. You will receive a date for pickup when you place your order.
We do not load trailers onto anything. We do not have a loading dock. All trailers must face forward during transport.
Check your vehicle’s manual for weight information, then view our weights page.
No, we do not work on tow vehicles. Please come prepared.
Our 6x12 single axle trailers use a 2" ball and all other sizes use a 2-5/16”. A average ball height for most vehicles is 16-18" from ground.
No, please do not come early. We do not pay for hotel stays.
If you plan to be more than 10 days late, please call us. All you have to do is pay for your trailer in full, and we will provide free storage until you can pick it up.
After your trailer is ordered changes cannot be made in most cases. If we can make a change we charge a $75 change fee. Please check your order thoroughly for any typos. This is a sight unseen buying concept and we depend on the customer to make sure they ordered correctly and we processed the order correctly. Please read your written order as soon as you receive it.
We often experience very high call volume. Please leave us a message; we return messages in the order in which they were received. If you do not leave a message we assume you do not want a call back. During our busy season it may take 24 hrs. to return calls. If you leave a message on Friday we may not call back until Monday. If we call and you don't answer we do not continue to call, we leave a message if possible and move on to the next message.
Some colors may look different on various computer screens. Always check your paperwork for typos to make sure you ordered exactly what you expect.
The factory pickup location is at 1100 Thompson Drive, Douglas, GA, 31535.